You have a drop box; how about a pickup box?

You have a drop box; how about a pickup box?

You have a drop box; how about a pickup box? Does your shop have a pickup key box? It should. I’ve adapted this idea in my own shops and think it will become the normal just as the drop box. To be honest, I don’t know why it hasn’t been the norm...
Warning: Texting from your main business line

Warning: Texting from your main business line

Warning: Texting from your main business line We get asked a lot if our tool can be set up to text from a shop’s number. While the answer is yes, I typically try to steer shops away from this and have them go with a different number. Why? Phone companies have AI...
Why the Cloud?

Why the Cloud?

Why the Cloud? What the heck is the cloud? Is it the internet? No, but it’s on the internet. Is it good to have my software in the cloud? Yes, there are benefits. There are also risks, but anything digitized has risks. Stealing or hacking has always existed and...
The B-Team Fallacy

The B-Team Fallacy

The B-Team Fallacy Addressing performance disparities among your staff can be one of the most challenging tasks managers face. As I work with shops, I find myself confronted with misconceptions regarding these disparities. The most intriguing is something I’ve decided...
3D Printing – Another Game Changer!

3D Printing – Another Game Changer!

3D Printing – Another Game Changer! I am constantly blown away by the technology that exists out in the world today! 3D printing is one of the latest technologies to come up on my radar and is a technology that will change EVERYTHING! Instead of waiting for a...
Not all DVIs are created equal

Not all DVIs are created equal

Not all DVIs are created equal Like any tool a technician uses, Digital Vehicle Inspections are not all created equal. Take a standard issued flathead screw-driver, for example. Every technician has a set of these. The tool is so commonplace that a casual observer...