Shop Workflow – Might as well start simple.

Shop Workflow – Might as well start simple.

Shop Workflow – Might as well start simple. You’re not alone if you feel quickly overwhelmed while attempting to add digital procedures to your shop. It’s easy to see other people doing something a certain way and then deciding you should hop on board, too. But,...
How to Manage an Auto Mechanic Shop and More!

How to Manage an Auto Mechanic Shop and More!

How to Manage an Auto Mechanic Shop and More! I have been asked how I handle running two auto repair shops and a software company, along with being a father (who doesn’t like to miss his daughters’ soccer games) and a loving husband (who at least picks up...
You have a drop box; how about a pickup box?

You have a drop box; how about a pickup box?

You have a drop box; how about a pickup box? Does your shop have a pickup key box? It should. I’ve adapted this idea in my own shops and think it will become the normal just as the drop box. To be honest, I don’t know why it hasn’t been the norm...
Warning: Texting from your main business line

Warning: Texting from your main business line

Warning: Texting from your main business line We get asked a lot if our tool can be set up to text from a shop’s number. While the answer is yes, I typically try to steer shops away from this and have them go with a different number. Why? Phone companies have AI...
Why the Cloud?

Why the Cloud?

Why the Cloud? What the heck is the cloud? Is it the internet? No, but it’s on the internet. Is it good to have my software in the cloud? Yes, there are benefits. There are also risks, but anything digitized has risks. Stealing or hacking has always existed and...
The B-Team Fallacy

The B-Team Fallacy

The B-Team Fallacy Addressing performance disparities among your staff can be one of the most challenging tasks managers face. As I work with shops, I find myself confronted with misconceptions regarding these disparities. The most intriguing is something I’ve decided...