Our Why

Our Why

Our Why Knowing your why these days has become a hot topic, especially after Simon Sinek’s book Start with Why came out a few years ago, a good book to read if you haven’t. I thought I might take a blog post to talk about the why behind Autoflow. Before I owned a...
Autoflow.AI

Autoflow.AI

Autoflow.AI I love the title to this blog, Autoflow.AI; it sounds techy and geeky (which, of course, I am). I previously wrote about the basics and wonders of AI (Artificial Intelligence) and IVR (Interactive Voice Response) but didn’t promote that Autoflow now has an...
Text to Pay – A New Level of Convenience!

Text to Pay – A New Level of Convenience!

Text to Pay – A New Level of Convenience! In one of my shops, I witnessed the almost perfect digital service journey a few months back. A young executive read our reviews online, booked an appointment online, dropped off his car after hours, received status...
AI & IVR – More Acronyms

AI & IVR – More Acronyms

AI & IVR – More Acronyms There have been some amazing developments in technology over the last few years that continue to keep evolving. Two technologies that have grown leaps and bounds are Artificial Intelligence (AI) and Interactive Voice Response (IVR)....
Why the cloud? What are its benefits?

Why the cloud? What are its benefits?

Why the cloud? What are its benefits? There is an increasing discussion lately on cloud-based software.  With the term getting thrown around a lot, I want to address two core questions in this blog: what is a cloud-based system, and what are its benefits? I...
Feedback is like a Christmas morning gift

Feedback is like a Christmas morning gift

Feedback is like a Christmas morning gift Feedback is a gift that a lot of people don’t receive well. Thankfully, I have a good brother, friend, and adviser, Mark Cloutier, who helps me see these things. We have had many conversations on the topic of feedback and why...