Who owns your Digital Vehicle Inspection data?

Who owns your Digital Vehicle Inspection data?

Yes, I have been on a kick about who owns the data that a shop owner collects. And, I want to clear up any misconceptions out there in this auto repair world about who owns a shop’s data, even the data collected from your Digital Vehicle Inspection reports. Once...
Who owns your automotive repair shop’s customer data?

Who owns your automotive repair shop’s customer data?

I get this question asked a lot: “Why can’t the software I want to use integrate with my shop management system?” There really isn’t one easy answer to this question, but let me start with one of the problems I see. There is some sort of misconception about who owns...
Carm Capriotto – Learn One Thing: Quality Control is Needed

Carm Capriotto – Learn One Thing: Quality Control is Needed

Yes, my title this week is somewhat long and confusing, but let me take it apart piece by piece. This Friday, I will be joining a Town Hall with Carm Capriotto on Remarkable Results Radio about Quality Control. This topic is not sexy and can be boring, yet it is very...
Real-Time Customer Communication

Real-Time Customer Communication

“Dealers Need to Get on the Text Message Bandwagon: Dealer service communication overwhelmingly takes place either in person at the dealership or over the phone; only 2% of all customers currently receive service updates via text message or email. Yet, 37% of Gen X[1]...
Why should my shop have a Digital Vehicle Inspection (DVI)?

Why should my shop have a Digital Vehicle Inspection (DVI)?

This week, my post goes video again! Why you should use a Digital Vehicle Inspection in your shop.   Chris Cloutier Architect/President at Autoflow The Desire for Continuous Improvement As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier...