Who owns your Digital Vehicle Inspection data?
Yes, I have been on a kick about who owns the data that a shop owner collects. And, I want to clear up any misconceptions out there in this auto repair world about who owns a shop’s data, even the data collected from your Digital Vehicle Inspection reports. Once...
Who owns your automotive repair shop’s customer data?
I get this question asked a lot: “Why can’t the software I want to use integrate with my shop management system?” There really isn’t one easy answer to this question, but let me start with one of the problems I see. There is some sort of misconception about who owns...
Carm Capriotto – Learn One Thing: Quality Control is Needed
Yes, my title this week is somewhat long and confusing, but let me take it apart piece by piece. This Friday, I will be joining a Town Hall with Carm Capriotto on Remarkable Results Radio about Quality Control. This topic is not sexy and can be boring, yet it is very...
Real-Time Customer Communication
“Dealers Need to Get on the Text Message Bandwagon: Dealer service communication overwhelmingly takes place either in person at the dealership or over the phone; only 2% of all customers currently receive service updates via text message or email. Yet, 37% of Gen X[1]...
Why should my shop have a Digital Vehicle Inspection (DVI)?
This week, my post goes video again! Why you should use a Digital Vehicle Inspection in your shop. Chris Cloutier Architect/President at Autoflow The Desire for Continuous Improvement As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier...Recent Posts
- How to Get Technicians to Actually Use Your DVI Software (And Keep Using It)
- Autoflow Integrates its iDVI Virtual Claims Inspection Platform with DART Warranty Group
- From Dispatch to Decision: Why Virtual Inspections Are Transforming RV and Marine Warranty Claims
- Why Automotive Service Advisors, Operations Leaders, and Shop Owners Choose Autoflow
- Autoflow Streamlines Appointment Booking and Check-in with Updated Scheduling and Calendar Features
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The texting update is substantially easing stress on our staff by...
Lucas Underwood
L&N Performance Auto Repair
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"Easily the most effective texting application out there!"
The texting update is substantially easing stress on our staff by providing a clear and concise method to communicate with our clients. No more struggling to locate the client and send a message. No more starting a new “job” to accept a payment for a client who isn’t on site.
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Christian Brothers Automotive
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We were able to run our best 4 weeks ever while being short a staff member in the front office and still communicate well with our customers. Autoflow has helped eliminate 4-5 minute customer update calls with the click of a button.
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Christian Brothers Automotive
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Christian Brothers Automotive
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We are indebted to Craig's expertise. He volunteered to do a training with us after hours. We learned a ton, set up and made a lot of modifications to our workflow that'll be extremely helpful."
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Toledo Auto Care
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Great program! Works very well and is dependable. Great people to work with as well. They have always responded quickly to any questions I have had.
Gary Pontious Jr
Toledo Auto Care
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Autoflow is a vital tool for our business...
Hannah Kennedy
Kennedy Auto Solutions
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"It helps us to build trust and value with our customers"
Autoflow is a vital tool for our business. It helps us to build trust and value with our customers by validating the repair and maintenance findings. It shows them the parts and places that we see when their vehicle is lifted off the ground. It also builds a strong record for their files with pictures and videos. The integration with Advance Automotive’s Virtual Vehicle program helps educate our customers as to why we recommend the services we recommend and what the repair or maintenance “does” to or for their vehicle. Thank you for developing and staying on top of this product that has supported our business growth since the beginning of our company.
Hannah Kennedy
Kennedy Auto Solutions
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