Chris Cloutier Shares His Heart on Toastmasters

Chris Cloutier Shares His Heart on Toastmasters

Twenty years ago, I was challenged to go to a Toastmasters meeting by Mark, my friend and a quality assurance engineer at the company I was working for. He told me that he loved my ideas but that I was not good at presenting them. I honestly was a little hurt by his...
Automotive Customer Retention Strategies That Work

Automotive Customer Retention Strategies That Work

At a time when consumers value every minute and every dollar, businesses need to work harder to earn customer loyalty. Every time a customer drives away from their shop, you risk losing them to a competitor’s alluring discount or location. The secret to automotive...
5 Ways to Boost Your Shop’s Average Repair Order

5 Ways to Boost Your Shop’s Average Repair Order

If you’re going to measure one metric to drive your auto repair shop’s success, choose your average repair order (ARO). It serves as the key indicator of your business’s financial health and potential profitability. So, how do you make it grow? Ideally, you upsell...
How Auto Repair Estimate Software Transforms Your Shop

How Auto Repair Estimate Software Transforms Your Shop

Surely, you’ve heard all the buzz about adopting auto repair estimate software. And you know it’s time to leave your comfort zone of old habits. If you’re still on the fence, we’ll summarize how much this can change the game for you and your profit level. In short,...
Need Help With Business Text Messaging? We Do That Too!

Need Help With Business Text Messaging? We Do That Too!

Need Help With Business Text Messaging? We Do That Too! These days, most modern auto repair shops use business text messaging to update their customers about appointments, promotions and repairs. This quick and convenient communication helps both staff and customers...