Meet the Remote Service Advisor

Remote Service Advisors Headshots

June 24, 2023 02:00 PM in Eastern Time (US and Canada)

Colin Watson is an exceptional service advisor, having spent 11 years helping Golden Rule Auto Care achieve numbers reserved for only the upper echelon of the industry. He’s efficient. He’s exceptional with customers. He works seamlessly with the shop’s technicians. He’s your classic prototype of a high-performing service advisor.

He also works from his home’s kitchen table.

Through the use of technology, modern processes, and outside-the-box progressive thinking, Golden Rule owner Chris Cloutier has reimagined what a career in automotive repair looks like. And the wildest part? It works—and it can work for your shop, too.

Another guest is industry trainer Chris Cotton, President of AutoFix-Auto Shop Coaching. Cotton is involved with an exciting new startup related to this topic and is at the front lines when it comes to addressing some of the challenges facing shops.

Join Cloutier, Watson, Cotton, and host Craig O’Neill as they break down the future of automotive repair careers, and how rethinking traditional roles could be the secret to solving our hiring crisis.

You will learn:

  • How Golden Rule set up its remote option
  • The technology and process needs for remote work
  • Trends in industry careers, roles, and hiring
  • Why remote positions may be the solution to the hiring crisis

Q&A is encouraged throughout the session via chat. We will attempt to vocalize your questions and answer them live.

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