Accepting New Customer appointments from the Online Scheduler in HITS BPOS

• • Appointments made in the Online Scheduler will be sent into HITS BPOS as a notification (Type: Online Appointment).
  • Click the bell icon or press CTRL+Z on your keyboard to open the Notifications screen.

• • Double click the notification for the Online Appointment you wish to accept.
  • Alternatively, single click its row, then click ✅ Process Notification.

• • This will create a quote at the date/time for “TEMPORARY CUSTOMER”

• • Create a matching customer and vehicle in HITS at the time of service.
  • Start the repair order.
  • When moved to Check In or On Lot status, the appointment in Autoflow converts to an active visit.