There are 2 mapped statuses between NAPA TRACS Enterprise and Autoflow
The first mapped status Repair Order – Checkin
- When your ticket is ready to be transferred to Autoflow.
- Open the “Status” drop-down menu on the ticket in NAPA TRACS Enterprise.
- Select “Repair Order” from the menu and “Save” the ticket.
- Refresh your Autoflow “active Customer” page
- Your ticket from NAPA TRACS Enterprise will be in the “Checkin” status in Autoflow
The second mapped status Complete – Ready
- When the work is completed, the vehicle and ticket are ready for the customer
- Check the box in front of “Complete” and “Save” the ticket
- Refresh your Autoflow “active Customer” page
- The status for that ticket has changed to “Ready” and text message to customer has been sent.
*Note: Status mapping will be taken care of by Autoflow during the integration setup.
