Ticket Transfer Criteria
The following Omnique data points are required for Ticket Transfer to occur:
- Customer First and Last names
- Customer Phone number: Autoflow (Autoflow) will use the first mobile number listed. If no mobile number is listed, Autoflow will use any phone number that is present.
- Vehicle Year, Make, and Model (YMM)
Adding Concerns to Tickets
Concerns noted on the Omnique ticket using a “C1” part number will also be transferred to the Reason Vehicle is Here (RVH) line in the Autoflow DVI and Work Order.
Note: C1/RVH will transfer when the vehicle is initially checked in, C1 lines added in Omnique later do transfer to the RVH in Autoflow but require changing the RO Status in Omnique to trigger the new data to be pushed to Autoflow.
Additional Synced Ticket Information
These items are not required but also sync if the data is available:
- License plate number
- VIN number
- Mileage
- Service Adviser (when mapped) {Link to User Mapping}
- Technician (when mapped) {Link to User Mapping}
Initiate Ticket Transfer
Select a RO Status in Omnique. This will add the ticket to the Autoflow dashboard.
- Select the Options menu.
- Select the RO Status that matches your first status in Autoflow (this is usually Checkin).
- The Omnique RO Status is Displayed at the top of the ticket.
