Setting up Omnique RO Statuses
To add, modify, or remove Omnique RO Statuses, follow the outlined procedure below:
- Select Configuration from the left navigation menu.
- Select the RO Statuses menu.
Adding or Editing Omnique RO Statuses
- You can edit an existing RO status by selecting the edit icon.
- You can add new RO statuses by clicking the Add button.
Note: Repair Order statuses in Omnique must match the Autoflow workflow statuses exactly. Spelling and capitalization are required to match for the statuses to sync correctly.
Bi-Directional Status Sync
- User can set initial status in Omnique (See Ticket Transfer)
- Then subsequently update statuses from both the Omnique RO Status list and the Autoflow status board. Both methods will sync the status in the opposite system.
