Curbside Check-in or Online Scheduling, the Autoflow KIOSK will allow you to start tickets in Protractor from anywhere, with any device.
Build your questionnaire
Before you initiate this feature, build out your KIOSK / Scheduler in such a way that your checkin process will be reflected.
You can have more questions than you need, including first time gathering of information for clients that do not yet exist in your system.
For more on setup options, see our KIOSK tutorial.
Start the Checkin Process to create an RO in Protractor
While the checkin utility can be texted to a client for self checkin, we also encourage advisors to orchestrate the actual inputs in most usage cases.
Open the KISOK from your menu or leave it bookmarked on any mobile device (yes, even a smartphone!)
- Enter the clients cell number
- Click Next
Capture Client and Vehicle Info
Existing clients will be recognized by Autoflow if they have been through the system before.New details can also be added.
- Add/Update Client information (Name, number are required, email is optional but encouraged!)
- Set waiting/dropoff status (Shuttle option can also be toggled on in setup)
- Add Year/Make/Model or
- Select preexisting vehicle (profile images from previous visits appear here)
Optional: You can add mileage once a vehicle is selected, if known.
Gather RVH in Questionnaire
You may want to collect addition information here beyond the details on the car.
New clients, for example, you may wish to collect address information.
You can toggle certain questions to ONLY appear to new clients in Setup.
NOTE: These answers will transfer to Protractor as a Concern Note on the RO.
Autoflow Active Customer Page
Tickets instant add from KIOSK. No refresh necessary.
Full details from KIOSK are available for reference in Details.