RO Writer Adapter v2 Overview Video
If tickets are not transferring from RO Writer to Autoflow the first thing to check is the Autoflow Adapter.
If it is already running the system will prompt with a warning box like the one shown here:
To find the adapter the tray icons may need to be expanded by clicking the up arrow.
Once the adapter has been located in the system tray, right click on the icon, then click Exit to close the adapter.
Troubleshooting Next Steps
Also verify the ticket is within the look back range for the adapter, usually 3-5 days. If the ticket is older than this update the arrived date in RO writer to Now and change RO status again, the ticket should then transfer to Autoflow.
If no tickets are transferring after restarting the adapter please contact support for additional assistance.