ROW Digital Work Order Generation

Generating Work Order in Autoflow from an RO in RO Writer Step One: For the work order generation to occur: RO must have at least one labor or parts line Mobile number in the “cell” field Vehicle Year/Make/Model Ticket must have an “Arrived...

ROW Adapter Troubleshooting

RO Writer Adapter v2 Overview Video If tickets are not transferring from RO Writer to Autoflow the first thing to check is the Autoflow Adapter. The Autoflow Adapter is installed on only one system in each shop and is either on the RO Writer server or another system...

RW5 Ticket Transfer

From RepairWriter 5 to your Autoflow Active Customer Page Transfer Criteria: For a transfer to occur, your ticket must contain these items: Customer first and last name Phone number in cell field (if cell field is blank it will pull from home, then work and then...

RW5 User Mapping

Connecting User in RepairWriter 5 to a User in Autoflow In RepairWriter 5 Find the “Emp. Code” for the employee you would like to map. In Autoflow Enter the “Emp. Code” you found in RepairWriter into the “SMS username” for the...

Protractor Adding tickets to Autoflow

Automatic ticket creation in Autoflow from Protractor. Transfer Criteria: For a transfer to occur, your ticket must contain these items: Customer first and last name (or a business name) Customer Phone number: Autoflow will use any number, but will pull first from the...