5 Pillars to Stand On

5 Pillars to Stand On

5 Pillars to Stand On Every once in a while, I like to talk about things that are not technical or business related. Personal development is a favorite topic of mine, and I realize that it is an underappreciated subject. I think personal development gets a bad rap,...
How Digital Vehicle Inspections Boost Customer Contacts

How Digital Vehicle Inspections Boost Customer Contacts

How Digital Vehicle Inspections Boost Customer Contacts How Digital Vehicle Inspections Boost Customer Contacts Digital vehicle inspections offer a great way to thoroughly assess a vehicle in your shop so nothing gets overlooked. A digital vehicle inspection ( DVI)...
They Have Systems for This

They Have Systems for This

They Have Systems for This Automotive specialists are cursed to walk the earth acutely aware of a fundamental truth: things fall apart. In contrast, the average motorist more commonly adheres to what I call “the assumption of good function.” They’re blissfully unaware...
All-As-One

All-As-One

All-As-One Creating an all-in-one solution for any industry is a pretty huge feat and typically not something that is ever 100% completed. If you think about your day, most people use 5 to 10 different digital tools to get their job done that aren’t under one...
Schrodinger’s Car

Schrodinger’s Car

Schrodinger’s Car On the topic of ensuring vehicle safety, an amusing thought crossed my mind regarding inspections and observation. I would hesitate to call this amusement a thought experiment, but it was (very) loosely based on a physicist, Erwin...
What’s Your Advantage?

What’s Your Advantage?

What’s Your Advantage? Recently, I was quoted in an article about a shop’s competitive advantage: https://www.autoserviceworld.com/if-this-is-your-competitive-advantage-youre-doing-it-wrong/. The idea that you fix cars better than others is not really a...