Technology isn’t the Answer for Customer Service, but Helps

Technology isn’t the Answer for Customer Service, but Helps

Technology isn’t the Answer for Customer Service, but Helps There is a great data model that I use in a lot of my presentations called the Kano model from lean six sigma. It identifies customer satisfaction in a short summary. In this model, you see that there...
Let’s Work Together! Why Integration Matters.

Let’s Work Together! Why Integration Matters.

Let’s Work Together! Why Integration Matters. I’ve been developing software for the majority of my life now, which means I am getting old. And, one thing I’ve come to realize is that software seamlessly working with other software is a GREAT thing....
Change or Die?

Change or Die?

Change or Die? I recently read the book Change or Die, and I STRONGLY recommend it to anyone looking to make a change in their life or business, which I am pretty sure covers most of us. Yes, the title is brutal, but the writer makes a strong point about change being...
Your markerboard is dead without you

Your markerboard is dead without you

Your markerboard is dead without you Being the communication medium between highly competent technicians and highly demanding clients is only one challenge point behind the counter of an auto repair facility. That point gets plenty of love thanks to texting and...
Feedback is like a Christmas morning gift – Part Deux

Feedback is like a Christmas morning gift – Part Deux

Feedback is like a Christmas morning gift – Part Deux In an early blog, I discussed feedback as a gift that you should receive (https://www.autoflow/blog/feedback-is-like-a-christmas-morning-gift/), much like on Christmas morning. Some gifts you love, some you...
The Complete Automotive Digital Experience

The Complete Automotive Digital Experience

The Complete Automotive Digital Experience As shop owners, we know that it’s an inconvenience for our customers when their vehicles break down, and we should do everything we can to make their experience at our shops painless. We know that they are busy with...