What is IoT?

What is IoT?

Personally, I hate acronyms. I think smart people create them just to frustrate simple people like me. IoT is the Internet of Things, not to be confused with IoE, the Internet of Everything, which is another subject. It is basically all physical things connected...
What does the automotive repair industry need most?

What does the automotive repair industry need most?

Training! That should be the end of this blog, and I should have nothing more to say than simply training. But, of course, I’ll go on.  Most people would tend to think I would’ve answered technology, but if you don’t have top people to run your...
Who owns your Digital Vehicle Inspection data?

Who owns your Digital Vehicle Inspection data?

Yes, I have been on a kick about who owns the data that a shop owner collects. And, I want to clear up any misconceptions out there in this auto repair world about who owns a shop’s data, even the data collected from your Digital Vehicle Inspection reports. Once...
Who owns your automotive repair shop’s customer data?

Who owns your automotive repair shop’s customer data?

I get this question asked a lot: “Why can’t the software I want to use integrate with my shop management system?” There really isn’t one easy answer to this question, but let me start with one of the problems I see. There is some sort of misconception about who owns...
Carm Capriotto – Learn One Thing: Quality Control is Needed

Carm Capriotto – Learn One Thing: Quality Control is Needed

Yes, my title this week is somewhat long and confusing, but let me take it apart piece by piece. This Friday, I will be joining a Town Hall with Carm Capriotto on Remarkable Results Radio about Quality Control. This topic is not sexy and can be boring, yet it is very...