Transferring Tickets from Mitchell to Autoflow is triggered by the service advisor once the ticket status is set.
Ticket Criteria: Required for Autoflow
- First, Last name of client or a business name.
- Cell phone in the proper phone field
- Vehicle year, make and model must be entered.
Adding Symptoms, RVH
- The RVH field in Autoflow can be auto-populated with the note fields in your repair order.
- This can be disabled in the adapter settings if your shop uses notes that you do NOT want to have transferred into the Autoflow DVI.
Select a Status
- Go to the WIP screen in Mitchell
- Assign a status for the ticket you wish to send to Autoflow
- Default status is usually “Checkin” (See Status Mapping for more details) You can name this whatever you prefer.
- Ticket will appear in Autoflow within 10 seconds. Refresh your Autoflow page to verify.