Tech and Service advisor assignments in Mitchell 1 will transfer into Autoflow. Map users with these steps.
Step 1: Verify the Employee Code in “Technician Setup”
- Navigate to Technician Setup from the Configurations menu.
- This is also where you manage your Service Writers
Step 3: Note the Employee Code (or add one)
- Users that have multiple roles (i.e. function as a tech and an advisor) will want to have two separate codes per role.
Step 4: Go to your “manage users” page in Autoflow
- Add the SMS Username to your users profile in Autoflow
- These codes can be added and changed at any time after user creation.
Results: Users will appear assigned on tickets in Autoflow
- User mapping is ideal for ensuring tickets in each system are properly assigned.
- Assign in Mitchell 1
- Prioritize in Autoflow using SetPriority or TechFlow