Turn hard coded Protractor statuses into a fully customized/communication enriched workflow.
Protractor users can associate the statuses in Protractor however they like.
This was done after the DVI had been imported and the ticket was ready to be estimated.
Mapped Autoflow Status:
This resulted in moving Joe Paluka to the EST status from the Dispatched status.
Tip: In Protractor, you can save tickets in any status you wish, but some actions will cause a default to certain statuses. For example, some shops prefer to map the protractor status “Inspection in Progress” to their Autoflow “Checkin” status.