Not all DVIs are created equal

Not all DVIs are created equal

Not all DVIs are created equal Like any tool a technician uses, Digital Vehicle Inspections are not all created equal. Take a standard issued flathead screw-driver, for example. Every technician has a set of these. The tool is so commonplace that a casual observer...
Are you just checking boxes?

Are you just checking boxes?

Are you just checking boxes? Do you have a DVI? Are you using that DVI to its fullest potential or just checking boxes? I was discussing this topic with a colleague recently and recalled a sermon I once heard. It involved a story about a man with a high-end electric...
Who is running/ruining your shop?

Who is running/ruining your shop?

Who is running/ruining your shop? “I can’t get my team onboard to do this…” Uttering this phrase is a startling admission of the fact that you are not running the business; however, this doesn’t have to be a white flag. You can learn to fix this. What can you do...
Contactless Service, the new normal?

Contactless Service, the new normal?

Contactless Service, the new normal? Tough questions remain regarding how the industry moves forward with the new contactless service model. Chris Monroe, CEO of Monroe Tire & Service joins Chris Cloutier, CEO of Golden Rule Auto Care and Autoflow, to discuss the...