Who is running/ruining your shop?

Who is running/ruining your shop?

Who is running/ruining your shop? “I can’t get my team onboard to do this…” Uttering this phrase is a startling admission of the fact that you are not running the business; however, this doesn’t have to be a white flag. You can learn to fix this. What can you do...
Be Kind and Support Local Businesses

Be Kind and Support Local Businesses

Be Kind and Support Local Businesses What a total mess this virus has caused. Jobs have been lost, businesses crushed, and people’s lives destroyed. I am amazed at what one virus can do. But, I am also amazed at how resilient people are in tough situations. I...
Communicating From Your Own Pocket

Communicating From Your Own Pocket

Communicating From Your Own Pocket We’ve all known someone that “sells from their own pocket.” In other words, selling that’s based on the feeling of what something is worth rather than the actual value or the appropriate margins for profitability. When this happens,...
Touchless Repair

Touchless Repair

Touchless Repair Domino’s just launched a huge ad campaign for “Contactless Delivery” nationwide. If your shop isn’t offering a touchless repair experience, you should be. Now, more than ever, it’s becoming a critical component of our...
Lysol my keys?  Yes, please!

Lysol my keys? Yes, please!

Lysol my keys? Yes, please! I recently received the following Yelp review at one of my auto repair shops: “Clean shop with free coffee and water. Excellent services with knowledgeable and friendly staff. Manager sanitized my keys and inside of the car. Wonderful...