Be Kind and Support Local Businesses

Be Kind and Support Local Businesses

Be Kind and Support Local Businesses What a total mess this virus has caused. Jobs have been lost, businesses crushed, and people’s lives destroyed. I am amazed at what one virus can do. But, I am also amazed at how resilient people are in tough situations. I...
Communicating From Your Own Pocket

Communicating From Your Own Pocket

Communicating From Your Own Pocket We’ve all known someone that “sells from their own pocket.” In other words, selling that’s based on the feeling of what something is worth rather than the actual value or the appropriate margins for profitability. When this happens,...
Touchless Repair

Touchless Repair

Touchless Repair Domino’s just launched a huge ad campaign for “Contactless Delivery” nationwide. If your shop isn’t offering a touchless repair experience, you should be. Now, more than ever, it’s becoming a critical component of our...
Lysol my keys?  Yes, please!

Lysol my keys? Yes, please!

Lysol my keys? Yes, please! I recently received the following Yelp review at one of my auto repair shops: “Clean shop with free coffee and water. Excellent services with knowledgeable and friendly staff. Manager sanitized my keys and inside of the car. Wonderful...
Let’s Do our Best

Let’s Do our Best

Let’s Do our Best As uncertainty continues to arise these next few weeks/months we may be in survival mode at our businesses. I recently had meetings with my software team, and both shops, to do my best to address the future. I thought it would be a good idea to...
Two seasons for adopting technology in your shop

Two seasons for adopting technology in your shop

Two seasons for adopting technology in your shop Wow, we are well into the new year and a new decade at that! Where does the time go? As a shop owner and someone who believes in Kaizen (continuous improvement), I’m constantly making changes to my shop and its...