Text to Pay – A New Level of Convenience!

Text to Pay – A New Level of Convenience!

Text to Pay – A New Level of Convenience! In one of my shops, I witnessed the almost perfect digital service journey a few months back. A young executive read our reviews online, booked an appointment online, dropped off his car after hours, received status...
AI & IVR – More Acronyms

AI & IVR – More Acronyms

AI & IVR – More Acronyms There have been some amazing developments in technology over the last few years that continue to keep evolving. Two technologies that have grown leaps and bounds are Artificial Intelligence (AI) and Interactive Voice Response (IVR)....
Why the cloud? What are its benefits?

Why the cloud? What are its benefits?

Why the cloud? What are its benefits? There is an increasing discussion lately on cloud-based software.  With the term getting thrown around a lot, I want to address two core questions in this blog: what is a cloud-based system, and what are its benefits? I...
Feedback is like a Christmas morning gift

Feedback is like a Christmas morning gift

Feedback is like a Christmas morning gift Feedback is a gift that a lot of people don’t receive well. Thankfully, I have a good brother, friend, and adviser, Mark Cloutier, who helps me see these things. We have had many conversations on the topic of feedback and why...
Alexa, which is the best auto repair shop in my area?

Alexa, which is the best auto repair shop in my area?

Alexa, which is the best auto repair shop in my area? By now, I’m sure that most of us have seen the power of voice interactive devices like Alexa. This technology has come a long way and will continue to change how the next generation interacts with computers....
The Struggle

The Struggle

The Struggle Recently, I did another podcast with Carm Capriotto of Remarkable Results Radio. This time, it was focused on entrepreneurship and my life’s lessons learned (listen here). One of the topics we discussed was what Ben Horowitz called The Struggle in...