How to add a service writer or technician account

  1. From the Administrator Account, find the admin dropdown menu in the top right corner of the page
  2. Select the option Add new user
  3. Select whether it is a Service Writer or Technician account
    • Service Writer account – Service writers can add customers, move them along the workflow, send text updates, modify customer information and edit digital vehicle inspections
    • Technician account – Technicians can only access/fill out digital vehicle inspections and click administrator authorized buttons in the workflow

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