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Having an issue on only one device or browser

Work assignment not syncing or mapping to the correct user profile

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A customer not showing in the workflow dashboard as expected

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How to access support in tool

Onboarding

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How to add a new customer

How to add an existing customer

How to add a service writer or technician account

How to move a customer along the workflow

How to schedule an appointment

How to send a custom response

How to suspend, delete or change the password for a user

How to post a wall message to your shop

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