M1 – Status Mapping

Spell Match your Status

• Mitchell 1 allows you to create an entire table of status’
• You can choose to map all, or only key status’

Select a Status in Mitchell 1

• Select a status from the drop down

Understanding the function

• Autoflow status can be moved forward by updating Mitchell 1, but not backwards.
• Initiating status change in Autoflow will NOT update Mitchell 1 status
• Only ONE status has to be mapped to trigger transfer into Autoflow. Further mapping beyond the initial status is optional.
• Tickets can auto-close out of Autoflow after converting to invoice and posting the order.
• Removing or deleting a ticket in Mitchell 1 will not clear the ticket from Autoflow automatically.