Service Writer and Technician Assignments in ROW
Equal Assignments in Autoflow
Step 1: Confirm the “Technician or Service Writer Code”
- Tech or SW code can be numbers or letters and may not match the “Employee Code” found elsewhere in RO Writer
With the technician or service writer code identified, return to “Manage Users” within Autoflow.
- Navigate to your Manage Users screen in Autoflow
- Click the edit button next to the employee you are mapping
- Add the code from ROW to the SMS username field in Autoflow
For additional training on how to manage users in Autoflow see visit the Administrator Training pages.