Keep the Number Your Customers Already Know
One of the biggest advantages of Autoflow is that you don’t have to change the phone number your customers already use to text your shop.
In most cases, we can port your existing texting number into Autoflow, allowing you to continue communicating with customers using the same number while taking advantage of Autoflow’s powerful communication tools, digital inspections, workflow management, and automated customer engagement.
What Numbers Can Be Ported?
Autoflow can typically port numbers from most providers, including:
- Podium
- Kukui
- AvidBit
- Twilio-based providers
- Other SMS-enabled business phone systems
The number must be configured to support:
- SMS (Text Messaging)
- MMS (Photo & Video Messaging)
If your current provider uses Twilio, the transfer process is often even faster.
How the Porting Process Works:
Step 1: Verify Eligibility
Our onboarding team will verify that your number is eligible for porting and supports SMS/MMS messaging.
Step 2: Provide Account Information
To initiate the port request, we may need:
-
Business name
-
Phone number(s) being ported
-
Current provider
-
Account number (if applicable)
-
Recent phone bill (occasionally required)
Step 3: Complete Authorization
You may be asked to sign a Letter of Authorization (LOA) permitting the transfer of your number.
Step 4: Submit Port Request
Our team submits the request to the carrier network and monitors the transfer process.
Step 5: Activation in Autoflow
Once approved, your number is activated within Autoflow and ready for:
📱 Text Messaging
📸 Photo Sharing
🎥 Video Sharing
🔔 Customer Updates
📋 Digital Vehicle Inspections
⭐ Review Requests
📅 Appointment Communication
Will There Be Downtime?
Most ports are completed with little to no disruption.
Our team will coordinate timing and keep you informed throughout the process to ensure a smooth transition.
Typical Timeline
The exact timeline depends on your current provider and carrier.
-
Twilio-to-Twilio transfers are often completed faster.
-
Traditional carrier ports may take several business days.
Our onboarding team will provide updates throughout the process.
Why Port Your Existing Number?
Maintain Customer Familiarity
Your customers continue texting the same number they’ve always used.
Preserve Marketing Materials
No need to update business cards, websites, signage, or marketing campaigns.
Seamless Transition
Continue serving customers without creating confusion.
Unlock the Full Power of Autoflow
Once your number is active, you’ll gain access to:
✅ Text Messaging
✅ Digital Vehicle Inspections
✅ Status Updates
✅ Workflow Communication
✅ Review Requests
✅ Automated Service Reminders
✅ Marketing CRM Features
