Autoflow Kiosk is designed to simplify even the busiest lobbies by leveraging the kiosk already in the customers pocket, their phone!
Kiosk can be used by the client to check-in their vehicle or schedule appointments.
Alternatively, the Kiosk can be a handheld check-in device held by counter staff, ensuring all details are entered and nothing is missed.
Check-in Kiosk and QR Code
Self Service Check-In
- Guests can simply scan the QR code with their mobile device to initiate the check-in process.
- Scanning the QR code takes the guest to Step 1 in the check-in process.
Note: This must be enabled in Kiosk setup to generate a printable QR code to display in your shop. For additional info on how to setup this feature visit Kiosk Setup
Check-in Kiosk – Step 1
Phone Number – Client/Staff Input
- Enter a phone number
- Click next
Check-in Kiosk – Step 2
Details – Client/Staff Input
- If new client, enter name, address, additional contact info and vehicle info
- If existing client, the number will be recognized and populate client info
- Select previous vehicles or add a vehicle
- Enter mileage
- Click next
Check-in Kiosk – Step 3
Service – Client/Staff Input
- Select service from the menu options
- These are customized by the admin
- Click Next
Check-in Kiosk – Step 4
Questionnaire – Client/Staff Input
- Optional, clients can answer questions
- These are customized by the admin
- Click Confirm to move forward to Additional Notes
- Additional notes
- Here notes can be added to each Product / Service selected
- Click Confirm
Check-in Kiosk – Final Step
Review – Client/Staff Input
- Review the data
- Any errors or missing info will be highlighted red
- Click Submit
- Confirmation will flash on the green bars, and KIOSK will reset for next client.
- Client will receive check-in text, if check-in status is loud in shop, and client did not opt out of updates.
Hand off from the Kiosk to the Active Customer Page
Service Advisors can be notified (If enabled) when a Kiosk checkin has occurred.
- Notifications will be at the bell or via push notification.
- Email notification is also delivered to shop email specified in Company Setup page
Additional Information for KIOSK additions is visible in the details section
Scheduler Kiosk
Select services – Step 1
Select services – Step 1
- Appointment slots will show available if no other appointment is listed in Autoflow.
- Select available slot
- Click next
Steps 3-6 are identical to Checkin Kiosk steps 1, 2, and 4.
- Before submitting, users can review their data
- Click the Submit button to submit
- Page redirects upon successful submission
- Client will receive instant text or email confirming appt. (scheduler only)
- Shop will be notified.
Select date and time - Step 2
- Appointment slots will show available if no other appointment is listed in Autoflow.
- Select available slot
- Click next
Steps 3-6 are identical to Checkin Kiosk steps 1, 2, and 4.
- Before submitting, users can review their data
- Click the Submit button to submit
- Page redirects upon successful submission
- Client will receive instant text or email confirming appt. (scheduler only)
- Shop will be notified.
Appointments immediately go to the “Future Scheduled Appointments” tab
Service Advisors Notifications:
(if enabled)
- Notifications will be at the bell or via push notification.
- Email notification is also delivered to shop email specified in Company Setup page
- Advisors can immediately text or call clients if a conflict in scheduling requires assessment.
- Click Details tab under client name to see Kiosk form details, or refer to the email sent to the shop.
